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Mark Harbott's Blogs

Mark is the stereotypical people person; he genuinely cares about people whether it be his team, customers or suppliers. It's this kind of attitude to kindness, understanding and compassion that makes him so successful in his role.


Mark puts this attribute down to years and years being in a customer facing role, where he is also leading a team of many, and as such has a plethora of knowledge that he wants to share with his customers.


Have a look through some of Marks blogs to learn some excellent tips on all things customer experience, staff engagement and people growth.

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We love making our customers smile

$15k Government Cash Boost Grant!!! Are you looking to implement new innovations in your business this year, but you don’t have the funds? Maybe you are looking to introduce automated services or your website needs and overhaul.  If this is you, we have great news; The Government has a new program that provides eligible businesses…


Why an IT and telecommunications audit should be a small business priority

IT and telecommunications auditing is a business priority that is often overlooked by small businesses. It might not seem like a necessity for already time-poor organisations, however reviewing past bills and current operational procedures ensures you are being billed at competitive prices. Also, cost analysis, service optimisation and account and project management support have enormous…


Tips and tricks to maintain a positive environment

We, as humans, are social animals. All of our daily activities revolve around other people, be it at work, with friends and family, your partner and / or kids. Unfortunately, the current environment has changed these activities completely. We are being forced to work from home, social distance from people and to self-isolate and for many of us…


Customer retention is a critical growth strategy for small businesses

Growth strategy is a significant concern of small and medium enterprises (SMEs), with the ability to remain competitive, retain and attract customers at the front of mind. However, challenges to stay competitive and grow arise when considering the costs and time restraints that SMEs are all too familiar with.


Why it’s important to optimise your website for mobile

Even the most adaptable and tech-savvy people can quickly fall behind the curve in the tech world, especially when it comes to mobiles. However, as a small business owner it’s your responsibility to keep on the ball so your company doesn’t fall behind. You might have heard about optimising your website for mobile, but what…


Ad On Mobile Is Changing the Small Business Marketing Space

Digital technologies have been transforming the way we connect with people all over the world for years, and the digital revolution is far from over. In recent times, new technology has created several opportunities and changed the way businesses can connect with their customers, informing and educating them along a path until they are ready…


Google My Business is Free Digital Marketing!

3.5 billion average Google searches are made everyday by people who want instant answers. Whether it’s to confirm the actor in the movie on screen or to find the best local business for their needs, the searches are happening. It’s no wonder businesses that are online grow 40 per cent faster than those that aren’t.


Staying Motivated in an Unmotivating Environment

Staying motivated in an unmotivating environment can feel impossible, but it’s not as hard as you think! These tips will help you keep on top of your game.


4 Easy Tips to Make Sure You Don’t Miss Important Work Calls

Every missed call is potentially a lost business opportunity. Whether you are running a business with a small phone system or a multiple line configuration, there are a few things you can do to make sure you don’t miss any important messages.


Powerful Tips on How to Deal With Unhappy Customers

Unfortunately, dissatisfied customers are all too familiar in any role involving customer service. There seems never to be enough time in the day to focus on the tasks at hand, let alone deal with a heated situation that isn’t necessarily your fault where you can’t directly help.


What is the true value of a missed call in today’s business world?

As NEC’s Unified Communications Australian Channel Partner of the Year we know a thing or two to help.


Exceptional customer service tips from the best in the business.

Take it from Stuart, who has an incredible NPS score of 82% My name is Stuart Glasspole and I work for the Techwell Inside sales team, I feel we deliver exceptional customer service, and I feel  great personal pleasure when the outcome for my customers is achieved.


How to change the world one business transaction at a time

Firstly, I want to start this blog by sharing a wonderful experience at work last week. It was the kind of experience that doesn’t often happen to many individuals working for a big company.


7 Secrets to Outstanding Customer Service

Ok, I lied, they’re not secrets, but they are foreign concepts to many. Tom O’Toole said it, and said it best.


Webinar like a pro with these top tips!

Webinars have been around for years, but recently everywhere I look organisations are offering webinars to their potential and existing customers. With marketing teams advocating this medium as a way to entice leads and grow business it’s absolutely time for all small to medium businesses to jump on the webinar train.

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