Why Device Lifecycle Management Matters
Large mobile fleets are hard to keep track of. Devices get handed between staff, warranties lapse quietly, and end-of-life phones sit in a drawer instead of being securely retired. Without a structured device lifecycle management process in place, that adds up to wasted spend, security risk and hours of admin your IT team shouldn’t have to carry.
Techwell takes ownership of the full lifecycle, so your organisation always knows what devices you have, where they are, and what state they’re in.
Procurement
We source and order the right devices and plans for your organisation, coordinated directly through our Telstra Enterprise Partnership. As well as sourcing mobile devices we also have long standing relationships with multiple suppliers and distributors, allowing us to offer an extensive range of accessories to support your field of work.
Staging & Configuration
Devices arrive to your staff ready to go, pre-configured, kitted with your Telstra SIM and accessories, enrolled in MDM/UEM, and set up with the right apps and security policy from day one.
Deployment
We manage rollout logistics, whether that's ten devices to a head office or thousands of devices across the country.
Ongoing Support
Our team handles day-to-day support, replacements and troubleshooting, so your staff stay connected and your IT team isn't fielding device tickets or Telstra add moves or changes requests
Hot Swaps
When a device is lost, damaged or fails in the field, we get a replacement into your team member's hands fast, with minimal disruption to their work.
End-of-Life & Secure Retirement
When a device reaches the end of its working life, we handle secure data wipe with an erasure certificate, decommissioning and buy-back or disposal, so retired devices never become a security or compliance liability and you can use buy-back funds to offset your next hardware purchase.
Why Techwell
- A single point of accountability across the entire device lifecycle, instead of juggling multiple vendors
- Telstra Enterprise Partner status, giving direct access to enterprise-grade plans, pricing and support pathways
- Proven experience managing over 40,000 devices for large, complex fleets for Queensland's utilities and transport bodies
- Secure, auditable processes for device retirement and disposal, putting money back in your pocket
- Award-winning Assurant partnership: Techwell partners with Assurant, Telstra's chosen partner, for device buy-back and end-of-life value recovery, and has won recognition for the highest number of customer transactions across Australia among Assurant/Telstra partners
Let Us Take the Lifecycle Off Your Hands
Talk to our Enterprise Mobility team about bringing structure and accountability to your device fleet, from procurement through to secure retirement.Â
FAQ'S
What happens to devices we already own?
We can bring your existing fleet into the program. As part of onboarding, we audit what you have, then enrol, configure and account for those devices going forward.
How fast can you deploy new devices?
Timelines depend on volume and device availability, but staging and configuration is built to move quickly, whether you need ten devices at a head office or a large rollout across field sites.Â
Do you handle both iOS and Android devices?
Yes, we manage both platforms as part of the lifecycle service, with consistent staging, configuration and support across your fleet regardless of device type.
What happens when a device is lost or stolen?
We arrange a hot swap to get your team member back up and running quickly, and manage secure remote actions on the lost device to protect your data. We arrange a hot swap to get your team member back up and running quickly, and manage secure remote actions on the lost device to protect your data.Â
How do you dispose of retired devices securely?
End-of-life devices go through secure data wipe and decommissioning before responsible disposal, so a retired device never becomes a security or compliance gap. All device disposals and buy backs are provided a data erasure certificate so you know your organisation’s data is safe.
