Managing carrier relationships, escalations, and account admin directly takes time a busy IT team doesn’t always have. As a Telstra Enterprise Partner, Techwell sits between you and Telstra, so you get the benefit of Telstra’s network and enterprise pricing, with the responsiveness of a dedicated local partner managing it on your behalf.
Your organisation is set up on Telstra’s enterprise plans, including Telstra Adaptive Mobility, built for the scale and usage patterns of large fleets, not off-the-shelf consumer plans.
When something needs to be resolved, we escalate directly through our Telstra Enterprise channels, rather than your team waiting in a general support queue. As a Techwell customer your organisation will also be assigned an Account Manager and Service Executive to ensure your supported across multiple levels.
We manage the ongoing relationship with Telstra on your behalf, including plan reviews, renewals and account changes, so it’s one less vendor relationship for your team to run. No more self-service tools for Telstra’s adds, moves and changes. We have direct access into these systems to get you connected and keep your business running.
Where eligible, we help your organisation take advantage of Telstra’s Enterprise Plus Fund to support your broader technology investment.
Talk to our team about what a direct Telstra Enterprise Partnership could mean for your organisation’s network, pricing and support.
No. We can transition your existing services across to Telstra’s enterprise arrangements, or set your organisation up as a new Telstra Enterprise customer.
You still get Telstra’s network and enterprise pricing, but with Techwell as a single accountable partner managing the relationship, escalations and account changes on your behalf. Techwell are a local presence, with a dedicated Account Manager and Service Executive assigned to your account.
Enterprise plans are generally built for larger fleets, but the right fit depends on your organisation’s usage and needs, so it’s worth a conversation with our team regardless of size.
Yes, number porting is part of the transition process, so your team keeps the numbers your customers and colleagues already know.
It’s a co-funding program Telstra offers eligible enterprise customers to support broader technology investment. We help you understand and access it where your organisation qualifies.
Mobile plans are rarely reviewed once they’re set up, which means most organisations are paying for allowances they don’t use, plans that no longer fit their fleet, or pooling arrangements that were never optimised in the first place. For enterprise and government organisations, that’s budget that could be going elsewhere, and spend that needs to be justified.
Techwell reviews your telecom and mobile spend in detail, then delivers a clear, data-backed recommendation, not a generic plan upsell.
We analyse actual usage across your fleet, so we know exactly how your organisation uses data, calls and pooled allowances, not just what the current plan assumes.
We regularly run reporting on our customers’ fleets to determine usage patterns. We highlight opportunities to cancel, downgrade or remove paid add ons to ensure unnecessary spending is controlled.
We map your usage against Telstra’s Adaptive Mobility framework to recommend the right plan structure for your fleet, balancing cost against what your teams actually need.
At renewal time, you get a clear recommendation with the data to back it, so decisions can be made with confidence and demonstrated to your finance or procurement teams.
Talk to our team about a usage and cost review of your mobile fleet, and see what a data-backed renewal recommendation could save your organisation.
We run a detailed review at renewal, and can set up an ongoing cadence on top of that, so plan fit and cost are monitored rather than only revisited once a contract is up.
No, plan changes are managed in the background as part of our carriage management, with no disruption to your team’s day-to-day connectivity.
We factor seasonal and variable usage into our recommendations, and pooled allowances can be adjusted so you’re not paying for capacity you only need part of the year.
Scope and cost depend on your fleet size and what’s included, so it’s best discussed directly with our team as part of your Mobility Assessment.
Yes, benchmarking against comparable fleets is part of how we shape our renewal and optimisation recommendations.
Retired devices carry two risks if they’re not handled properly: sensitive data left on the device, and otherwise-usable hardware going to landfill instead of being reused or recycled responsibly.
Techwell manages end-of-life devices and IT asset disposal through our partnership with Assurant, so every device is securely wiped, valued where possible, and recycled responsibly, giving your organisation a sustainable outcome you can report on.
Every device is securely wiped to a certified standard before it leaves your organisation’s control. Assurant provides a data erasure certificate for your organisation’s peace of mind.
Where devices retain value, we recover that value through buy-back rather than writing the device off.
Devices that can’t be resold are recycled responsibly, reducing e-waste and environmental impact, aligning with your organisation’s sustainability goals.
We partner with Assurant, Telstra’s chosen partner, for device buy-back and recycling, and have won recognition for the highest number of customer transactions across Australia among Assurant/Telstra partners.
Talk to our team about secure, sustainable recycling and buy-back for your organisation’s end-of-life devices. Talk to our Enterprise Mobility team about how a single, purpose-built platform could simplify your mobility program.
Yes, every device goes through a certified secure data wipe before it’s valued for buy-back or sent for recycling.
Assurant is Telstra’s chosen partner for device buy-back and recycling. Techwell has won recognition for the highest number of customer transactions across Australia among Assurant/Telstra partners, so your devices are handled through an established, high-volume program.
Yes, where a device retains value we recover that through buy-back, rather than simply writing it off.
They’re recycled responsibly, so components are recovered and e-waste is reduced rather than devices going to landfill.
Yes, we can provide reporting on device volumes processed through buy-back and recycling to support your organisation’s sustainability reporting.
An unmanaged mobile fleet is a security risk waiting to happen: inconsistent app versions, missing security patches, and no visibility over what’s actually on your staff’s devices. For enterprise and government organisations especially, that’s not a risk you can afford to carry.
Techwell manages your device fleet through Microsoft Intune and other leading UEM platforms, so every device, regardless of who’s using it or where they’re working, meets the same security standard. We also work with customers in a co-management or self management capacity.
New devices are enrolled and configured automatically, with the right apps, settings and security policy applied before they reach your staff.
We apply and maintain consistent security policy across your fleet, including access controls, encryption and Essential Eight-aligned compliance reporting suited to enterprise and government requirements.
We manage the rollout of business apps and updates across your fleet, keeping every device current without relying on individual staff to action it.
We monitor device compliance on an ongoing basis and provide reporting your organisation can rely on for internal governance and audit purposes.
Talk to our team about managing your fleet through Intune or another leading UEM platform, backed by Techwell’s ongoing monitoring and support.
Either way works. We can configure Intune from scratch for your organisation, or take over management of an environment you already have running.
Yes. We apply appropriate policy separation so personal and business data stay distinct on BYOD devices, while still meeting your organisation’s security requirements.
We handle de-provisioning and, where needed, a remote wipe of business data, so offboarding a device is a quick, secure part of your normal process.
Yes, our device security and compliance configuration is aligned with Essential Eight guidance where relevant to your organisation’s requirements.
Yes, we provide regular compliance and device reporting suited to internal governance and audit needs.
Large mobile fleets are hard to keep track of. Devices get handed between staff, warranties lapse quietly, and end-of-life phones sit in a drawer instead of being securely retired. Without a structured device lifecycle management process in place, that adds up to wasted spend, security risk and hours of admin your IT team shouldn’t have to carry.
Techwell takes ownership of the full lifecycle, so your organisation always knows what devices you have, where they are, and what state they’re in.
We source and order the right devices and plans for your organisation, coordinated directly through our Telstra Enterprise Partnership. As well as sourcing mobile devices we also have long standing relationships with multiple suppliers and distributors, allowing us to offer an extensive range of accessories to support your field of work.
Devices arrive to your staff ready to go, pre-configured, kitted with your Telstra SIM and accessories, enrolled in MDM/UEM, and set up with the right apps and security policy from day one.
We manage rollout logistics, whether that's ten devices to a head office or thousands of devices across the country.
Our team handles day-to-day support, replacements and troubleshooting, so your staff stay connected and your IT team isn't fielding device tickets or Telstra add moves or changes requests
When a device is lost, damaged or fails in the field, we get a replacement into your team member's hands fast, with minimal disruption to their work.
When a device reaches the end of its working life, we handle secure data wipe with an erasure certificate, decommissioning and buy-back or disposal, so retired devices never become a security or compliance liability and you can use buy-back funds to offset your next hardware purchase.
Talk to our Enterprise Mobility team about bringing structure and accountability to your device fleet, from procurement through to secure retirement.
We can bring your existing fleet into the program. As part of onboarding, we audit what you have, then enrol, configure and account for those devices going forward.
Timelines depend on volume and device availability, but staging and configuration is built to move quickly, whether you need ten devices at a head office or a large rollout across field sites.
Yes, we manage both platforms as part of the lifecycle service, with consistent staging, configuration and support across your fleet regardless of device type.
We arrange a hot swap to get your team member back up and running quickly, and manage secure remote actions on the lost device to protect your data. We arrange a hot swap to get your team member back up and running quickly, and manage secure remote actions on the lost device to protect your data.
End-of-life devices go through secure data wipe and decommissioning before responsible disposal, so a retired device never becomes a security or compliance gap. All device disposals and buy backs are provided a data erasure certificate so you know your organisation’s data is safe.
A major device rollout, refresh or office move is a different challenge to day-to-day mobility support. It means coordinating ordering, storage, configuration and delivery across multiple locations and stakeholders, often to a fixed deadline.
Techwell runs these as priority projects, with a dedicated project manager, custom dashboards, and regular stakeholder meetings, so nothing is left to chance.
We manage every stage of your device rollout end to end, from procurement through to deployment and beyond.
We coordinate bulk ordering of devices and accessories, timed to your project schedule and stakeholder approvals.
Devices are held in secure storage ahead of deployment, so stock is protected and accounted for before it reaches site.
Every device is configured, enrolled and quality-checked before deployment, ready to use from the moment it arrives.
Cases, chargers, screen protectors and other accessories are kitted with each device, so nothing is missing on delivery day.
We manage shipping and delivery logistics across multiple sites, states or regions, on a schedule that suits your rollout.
A purpose-built dashboard tracks progress in real time, so you always know where the project is up to, site by site.
Frequent meetings with all stakeholders keep everyone aligned as the project moves through each stage.
At the end of a project or refresh, we manage device return along with buy-back, recovering value from retired devices.
Once the project is complete, we run a post implementation review of what was delivered and the lessons for next time.
Talk to our project management team about ordering, kitting, multi-site delivery and buy-back for your next device project.
Generally, any rollout, refresh or office move that involves ordering, configuring and delivering devices in volume, often across multiple sites or to a fixed deadline. If it needs its own project plan and dashboard, it’s a project.
Yes, multi-location shipping and delivery is core to how we run these projects, coordinated centrally so every site receives devices on schedule.
You get access to a live project dashboard tracking progress, backed by frequent delivery meetings with all stakeholders through each stage of the rollout.
Retired devices are collected as part of the project and go through our device return and buy-back process, recovering value and keeping devices out of landfill.
Yes, every project ends with a formal post-implementation review, covering what was delivered against plan and any lessons for future rollouts.
When device records, billing, service requests and asset tracking all live in different tools, things fall through the cracks: a device that’s never returned, a plan that’s never optimised, a request that gets lost between systems. It’s not usually a people problem, it’s a tooling problem.
Techwell uses a purpose-built platform to bring these functions together for our enterprise and government customers, so your mobility program runs on one connected system instead of many disconnected ones.
A single, accurate record of every device in your fleet, where it is, who has it, and what state it’s in, integrated with your UEM/MDM system.
Consolidated visibility over your mobile and telecom spend, in one place instead of scattered across separate invoices and portals.
One system for logging, tracking and reporting on service requests across your mobility program, giving your team a clear, current picture at all times.
Talk to our Enterprise Mobility team about how a single, purpose-built platform could simplify your mobility program.
Availability is expanding as we roll it out. Speak with your account manager about current access for your organisation.
It’s designed to consolidate mobility-specific records, billing and requests rather than replace your broader service desk, so it complements the tools you already use.
Yes, some of our customers like to co-mange the data, others want us to have full control, it’s totally up to you and your organisation.
Yes, it’s built to the same enterprise-grade security standard we apply across the rest of your mobility program.
The best next step is a conversation with your Techwell account manager, who can walk you through what’s relevant to your organisation.
