What Being a Telstra Enterprise Partner Means for You
Managing carrier relationships, escalations, and account admin directly takes time a busy IT team doesn’t always have. As a Telstra Enterprise Partner, Techwell sits between you and Telstra, so you get the benefit of Telstra’s network and enterprise pricing, with the responsiveness of a dedicated local partner managing it on your behalf.
What This Gives You
Direct Access to Enterprise Plans & Pricing
Your organisation is set up on Telstra’s enterprise plans, including Telstra Adaptive Mobility, built for the scale and usage patterns of large fleets, not off-the-shelf consumer plans.
Faster Escalation Pathways
When something needs to be resolved, we escalate directly through our Telstra Enterprise channels, rather than your team waiting in a general support queue. As a Techwell customer your organisation will also be assigned an Account Manager and Service Executive to ensure your supported across multiple levels.
Carriage Management
We manage the ongoing relationship with Telstra on your behalf, including plan reviews, renewals and account changes, so it’s one less vendor relationship for your team to run. No more self-service tools for Telstra’s adds, moves and changes. We have direct access into these systems to get you connected and keep your business running.
Access to the Telstra Enterprise Plus Fund
Where eligible, we help your organisation take advantage of Telstra’s Enterprise Plus Fund to support your broader technology investment.
Why Techwell
- Telstra Enterprise Partner status, backed by a dedicated account management model
- A team fluent in Telstra's enterprise product set, including Adaptive Mobility and carriage management
- Direct experience managing Telstra relationships for Queensland's largest utilities and government agencies
- One accountable partner, instead of your team navigating self-serve systems
Get the Benefits of Enterprise Scale, Without the Overhead
Talk to our team about what a direct Telstra Enterprise Partnership could mean for your organisation’s network, pricing and support.
FAQ'S
Do we need to already be a Telstra customer?
No. We can transition your existing services across to Telstra’s enterprise arrangements, or set your organisation up as a new Telstra Enterprise customer.
What's the difference between dealing with Telstra directly and going through Techwell?
You still get Telstra’s network and enterprise pricing, but with Techwell as a single accountable partner managing the relationship, escalations and account changes on your behalf. Techwell are a local presence, with a dedicated Account Manager and Service Executive assigned to your account.
Is there a minimum fleet size to qualify for enterprise plans?
Enterprise plans are generally built for larger fleets, but the right fit depends on your organisation’s usage and needs, so it’s worth a conversation with our team regardless of size.
Can we keep our existing mobile numbers when we move?
Yes, number porting is part of the transition process, so your team keeps the numbers your customers and colleagues already know.
What is the Telstra Enterprise Plus Fund?
It’s a co-funding program Telstra offers eligible enterprise customers to support broader technology investment. We help you understand and access it where your organisation qualifies.
