Posts by Mark Harbott
What is the true value of a missed call in today’s business world?
As NEC’s Unified Communications Australian Channel Partner of the Year we know a thing or two to help.
Read MoreExceptional customer service tips from the best in the business.
Take it from Stuart, who has an incredible NPS score of 82% My name is Stuart Glasspole and I work for the Techwell Inside sales team, I feel we deliver exceptional customer service, and I feel great personal pleasure when the outcome for my customers is achieved.
Read MoreHow to change the world one business transaction at a time
Firstly, I want to start this blog by sharing a wonderful experience at work last week. It was the kind of experience that doesn’t often happen to many individuals working for a big company.
Read More7 Secrets to Outstanding Customer Service
Ok, I lied, they’re not secrets, but they are foreign concepts to many. Tom O’Toole said it, and said it best.
Read MoreWebinar like a pro with these top tips!
Webinars have been around for years, but recently everywhere I look organisations are offering webinars to their potential and existing customers. With marketing teams advocating this medium as a way to entice leads and grow business it’s absolutely time for all small to medium businesses to jump on the webinar train.
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