The integration and management of mobile devices and networks within an organisation’s existing IT infrastructure is supposed to make things smoother for everyone involved. Be it in streamlining organisational workflows, boosting employee performance, or stepping up customer service. It often becomes a complex task that can result in service interruptions, decreased productivity, and a strain on IT resources.
Some of the most frustrating challenges you are most likely to have experienced (or will experience) during your mobility management projects include:
Data security, privacy, and compliance
The varied nature of devices and apps used in enterprise mobility creates data security, privacy, and compliance challenges. The risk of data breaches is exacerbated with remote work and bring your own device (BYOD) policies. Using mobile application management (MAM) and mobile device management (MDM) tools can help mitigate these risks with features like device locking, secure boot loaders, and data-at-rest encryption. Implementing a zero trust security model, where no users or devices are trusted by default, is also advisable, especially in sensitive industries.
Complex app development
Developing functional enterprise mobile applications is a complex and time-consuming task that requires the expertise of advanced developers. The process includes coding, testing, and launching applications, often diverting your best IT talent from other critical tasks. This complexity can be mitigated by hiring companies specialising in app development, especially for platforms like Android and iPhone, ensuring that apps are built with optimal security and system integration.
Integration with enterprise systems
A critical aspect of enterprise mobility is ensuring that mobile apps can seamlessly integrate with your organisation’s existing enterprise systems. It’s essential for all devices to exchange data in real-time, and failure to do so can lead to information silos, where data stuck in one device isn’t shared properly with the server or other devices.
User experience issues
Designing apps that are user-friendly, intuitive, and responsive is key to successful adoption by employees and clients. Poorly designed apps can lead to confusion and inefficiency, detracting from the potential benefits of enterprise mobility.
Advantages to outsourcing mobility projects
If you find yourself overwhelmed and questioning what you have gotten yourself into, it might be a signal to weigh your alternatives. Do you continue to manage your mobile fleet in-house or delegate this responsibility to a managed mobility services provider?
If you’re still on the fence, here are some benefits of having an expert partner handle your mobile operations:
- Access to specialised expertise
Outsourcing offers access to specialised expertise in mobility solutions, crucial for developing and implementing an effective mobility strategy. This is an area where in-house teams often lack experience, and bringing in external skills can make a significant difference.
- Focusing on core business functions
Outsourcing mobility management lets your internal team concentrate on core business functions. This can significantly enhance productivity and innovation within your core business areas, freeing your team from the complexities of mobility management.
- Cost-effectiveness and scalability
Managed service providers (MSPs) offer cost-effective and scalable solutions. Their infrastructure and economies of scale enable them to provide mobility services at a lower cost, and their solutions are designed to be scalable, aligning with your business’s growth and changing needs.
- Ensuring enhanced security and compliance
Outsourcing ensures that your mobility services are secure and comply with industry standards. MSPs are well-equipped to handle the complexities of mobile security and compliance, offering a level of expertise and peace of mind that is challenging to achieve in-house.
- Reliable and efficient service delivery
Outsourcing guarantees reliable and efficient service delivery. MSPs have the processes and tools in place to manage mobility services effectively, ensuring consistent and high-quality service delivery. This includes comprehensive lifecycle management of mobile devices, from procurement to decommissioning, providing robust support, and minimising downtime.
How Techwell can help?
At Techwell, our mobility support service offers enterprise organisations a comprehensive suite of solutions designed to keep your mobile fleet connected and efficient. Our services include:
- Telco moves, adds, and changes
- Service delivery management
- Dedicated enterprise service team
- Device staging and configuration
- Device lifecycle management
- Billing and asset management
- Enterprise mobility management solutions
- On-site resources for large-scale deployments
- First level support and vehicle tracking.
For organisations concerned about the lifecycle of their mobile devices, Techwell provides complete support from the staging and configuration of new devices to the secure decommissioning and disposal of old ones. This comprehensive approach ensures that all aspects of your mobile technology needs are managed, helping you focus on your core business activities.
To learn more about how Techwell’s mobility solutions can transform your enterprise organisation’s mobile capabilities, contact the team today.