Teams Phone is a cloud-based voice calling solution integrated directly into Microsoft Teams. It allows businesses to make and receive external calls using the Microsoft Teams platform, combining traditional telephony with modern collaboration tools.
Key features include:
Techwell’s Teams Phone services ensure a smooth setup and provide ongoing support to maximise the benefits of this all-in-one communication platform.
With Teams Calling, your business communication is fully integrated within Microsoft Teams, eliminating the need for multiple platforms and making collaboration effortless.
Teams Phone empowers employees to make and receive calls from anywhere using their desktop, mobile app, or IP desk phone.
Eliminate the need for costly on-premises phone systems. Teams Phone operates fully in the cloud, reducing hardware expenses and maintenance costs.
Whether you’re a small business or a multi-location enterprise, Teams Phone scales with your business needs, allowing you to add or remove lines as required.
Our experts design and configure your Teams Phone system based on your business size, structure, and communication needs. From setting up call flows to integrating existing phone numbers, we ensure a seamless transition.
Techwell assists with selecting and implementing the right Teams Calling plans for your organisation, ensuring cost-effective and efficient call management.
We prioritise security, ensuring call data is encrypted and compliant with industry regulations. This includes setting up role-based access controls and data protection policies.
Enhance customer experience with advanced call management features, including auto-attendants, call queues, and voicemail-to-email configurations.
Our dedicated Teams Phone support ensures your system remains optimised. We provide regular updates, troubleshooting, and performance reviews to keep your communication platform running smoothly.
Our certified specialists ensure your Teams Phone system is set up for maximum efficiency, security, and ease of use.
We implement robust security settings, including encrypted calls, data protection policies, and secure remote access.
Whether you need a basic setup for a small business or a complex call routing system for a large organisation, Techwell tailors the solution to your needs.
Techwell offers long-term Teams Phone support, including proactive monitoring, updates, and staff training to keep your communication system efficient and reliable.
Yes, Teams Phone can integrate with existing systems through Direct Routing, allowing businesses to use their current phone lines while leveraging Teams for advanced features.
Absolutely. Teams Phone is highly scalable, making it suitable for small teams or large enterprises by easily adding users and features as your business grows.
Yes, Teams Phone offers advanced features such as call queues, auto-attendants, voicemail transcription, and call analytics to enhance communication efficiency.
Yes, by using VoIP technology and integrating with Microsoft Teams, Teams Phone can significantly reduce costs associated with traditional phone systems and international calling.
Yes, Teams Phone supports a variety of certified hardware, including desk phones, conference room devices, and headsets, for seamless integration into different work environments.
A VoIP phone system (Voice over Internet Protocol) is a cloud-based telephony solution that allows businesses to make and receive calls using an internet connection instead of traditional phone lines. It converts voice signals into digital data, enabling high-quality voice communication across multiple devices such as desk phones, mobile devices, and computers.
Unlike traditional systems, VoIP offers advanced features like call forwarding, video conferencing, voicemail-to-email, and real-time analytics, making it ideal for businesses seeking a modern, scalable communication platform.
VoIP reduces infrastructure costs by eliminating the need for physical phone lines. Long-distance and international call rates are also significantly lower.
Easily add or remove phone lines and features as your business grows without extensive hardware installations.
VoIP enables remote working with features like mobile apps, allowing employees to make and receive business calls from anywhere.
VoIP systems offer features such as auto-attendants, call routing, call recording, and video conferencing, enhancing business communication and customer service.
Modern VoIP service providers ensure crystal-clear call quality and minimal downtime with advanced redundancy and network monitoring.
Techwell works with your business to design a VoIP phone system tailored to your communication needs. Whether you need a solution for a single office or multiple locations, we create a system that fits your structure.
We specialise in VoIP phone systems for small businesses, offering cost-effective, scalable solutions that grow with your company.
Our experts handle the complete installation process, from configuring call flows and extensions to integrating VoIP with your CRM and collaboration tools.
Protect your communication channels with encryption, secure access controls, and compliance measures to ensure your data stays protected.
Techwell provides ongoing technical support and maintenance to ensure your VoIP phone system operates smoothly, with proactive troubleshooting and performance monitoring.
Small businesses can significantly benefit from a VoIP phone system due to its affordability, ease of use, and professional communication features.
Techwell offers:
Our team ensures a smooth installation with minimal disruption, configuring your VoIP phone system for maximum efficiency.
Whether you’re a small business or an enterprise, our solutions are designed to meet your specific communication needs.
We offer 24/7 technical assistance to ensure uninterrupted service and rapid issue resolution.
Techwell prioritises data security with encrypted communication channels and secure call management features.
Yes, VoIP systems are scalable and cost-effective, making them ideal for small businesses. They support essential features like call forwarding, voicemail, and video conferencing without expensive hardware investments.
Yes, a stable, high-speed internet connection is crucial for maintaining clear voice quality and uninterrupted communication on VoIP systems.
Absolutely. Many VoIP providers offer integration with CRM tools, helpdesk software, and collaboration platforms like Microsoft Teams for streamlined communication.
VoIP systems use encryption protocols, firewalls, and secure authentication to ensure call data and voice traffic remain protected from cyber threats.
Yes, VoIP enables employees to make and receive business calls from any location using mobile apps, desktop software, or physical VoIP phones.
Power Automate, part of Microsoft’s Power Platform, is a cloud-based automation tool that allows businesses to create automated workflows between applications and services. It helps organisations reduce repetitive tasks, improve data flow, and increase operational efficiency.
With Microsoft Power Apps support from Techwell, you can integrate Power Automate seamlessly with tools like Microsoft 365, Power Apps, SharePoint, Dynamics 365, and third-party platforms, creating a fully automated business environment.
Our Power Apps consultants work with you to identify processes that can be streamlined through automation. We design customised workflows tailored to your business operations, from automating approvals and data synchronisation to enhancing customer communications.
Techwell ensures Power Automate works in harmony with your existing Microsoft tools. Whether linking with Power Apps for app-based automation or integrating with Microsoft Teams for task notifications, we create a unified digital workspace.
We help businesses automate data transfer between platforms, ensuring data consistency across applications like SharePoint, Dynamics 365, and external platforms. Say goodbye to manual data entry and errors with automated syncing.
Protecting sensitive data is a priority in every Microsoft Power Apps support project. Techwell configures security policies, including access controls, data encryption, and conditional triggers, to keep your automated processes secure.
Our Power Automate support doesn’t stop after setup. We provide continuous monitoring, system performance checks, and proactive support to keep your workflows running smoothly as your business evolves.
Automate repetitive tasks like approvals, notifications, and data entry, freeing your team to focus on higher-value work.
By automating data transfer and task management, Power Automate minimises human error and ensures greater accuracy.
Automated notifications and task assignments help teams stay informed and aligned on projects without manual follow-ups.
Reducing manual workloads helps cut operational costs by saving time and resources on repetitive tasks.
Our Power Apps consultants design automation strategies that fit your specific business goals, eliminating inefficiencies while aligning with your operational structure.
As a Microsoft specialist, Techwell brings deep knowledge of Power Platform tools, ensuring seamless integrations and best-practice configurations.
We focus on data protection, ensuring secure workflows with encryption, access controls, and compliance policies.
Our Microsoft Power Apps support extends beyond initial implementation. We offer continuous optimisation and proactive support to keep your automation tools working at peak performance.
Yes, Power Automate supports cross-platform workflows, enabling seamless integration between Microsoft apps like SharePoint, Outlook, and Teams, as well as third-party applications like Salesforce and Slack.
Absolutely. Power Automate can trigger instant notifications for approvals, updates, or task completions, keeping users informed in real time.
Yes, Power Automate allows businesses to create custom workflows tailored to their processes, such as automating approvals, data collection, or system alerts.
Power Automate includes error-handling mechanisms, such as retry policies and custom notifications, to address and resolve issues during workflow execution.
Yes, Power Automate is built with enterprise-grade security, including encryption, role-based access controls, and compliance with industry standards to ensure data protection.
Microsoft Power Apps is a low-code application development platform designed to help businesses create custom apps tailored to their unique needs. It allows organisations to build apps quickly for tasks such as data entry, workflow automation, reporting, and project tracking — all while integrating seamlessly with Microsoft 365, SharePoint, and other tools.
Techwell’s Power Apps support ensures you can design, deploy, and manage these applications with ease, reducing development time while enhancing productivity.
Our Power Apps consultants work closely with your team to design and build applications that address specific business challenges. Whether it’s automating approval processes or creating a custom CRM system, we ensure your app is tailored to your operations.
Techwell helps you connect Power Apps to your current platforms, including Microsoft 365, SharePoint, Dynamics 365, and third-party applications. This integration allows data to flow seamlessly across all business systems.
We help businesses leverage Power Apps alongside Power Automate to create automated workflows, eliminating repetitive tasks and improving operational efficiency.
Protecting sensitive business data is critical. Our Microsoft Power Apps support includes implementing security controls, role-based permissions, and compliance settings to ensure data protection.
Techwell offers continuous Power Apps support to ensure your applications stay functional, updated, and aligned with your evolving business needs.
Our Power Apps consultants work closely with your team to design and build applications that address specific business challenges. Whether it’s automating approval processes or creating a custom CRM system, we ensure your app is tailored to your operations.
Techwell helps you connect Power Apps to your current platforms, including Microsoft 365, SharePoint, Dynamics 365, and third-party applications. This integration allows data to flow seamlessly across all business systems.
We help businesses leverage Power Apps alongside Power Automate to create automated workflows, eliminating repetitive tasks and improving operational efficiency.
Protecting sensitive business data is critical. Our Microsoft Power Apps support includes implementing security controls, role-based permissions, and compliance settings to ensure data protection.
Techwell offers continuous Power Apps support to ensure your applications stay functional, updated, and aligned with your evolving business needs.
Create apps for field data collection, inventory management, or customer feedback tracking with built-in reporting features.
Streamline approval processes for tasks like purchase requests, leave applications, and project milestones with automated workflows.
Build tailored customer relationship management tools for lead tracking, customer communication, and sales reporting.
Develop apps for task tracking, project timelines, and resource allocation to keep teams aligned and productive.
Yes, Power Apps is designed for users with little to no coding experience, offering a low-code platform with drag-and-drop tools for building custom business applications.
Yes, apps built with Power Apps are compatible across multiple platforms, including desktops, tablets, and mobile devices, ensuring accessibility from anywhere.
Yes, Power Apps integrates seamlessly with services like SharePoint, Teams, OneDrive, and Power Automate, as well as third-party tools through built-in connectors.
Yes, Power Apps can be used to create apps that automate workflows, data entry tasks, approvals, and other repetitive business processes.
Yes, Power Apps offers data security features, including role-based access controls, encryption, and integration with Microsoft Dataverse for secure data management.
Microsoft Intune is a cloud-based solution designed for comprehensive device and application management. It allows businesses to control company-owned and personal devices while maintaining strong security protocols.
Key capabilities of Intune include:
With Techwell’s Microsoft Intune consulting, you can ensure devices stay protected while empowering your workforce with secure, flexible access to business tools.
We begin with a thorough assessment of your IT infrastructure, security needs, and workforce structure. Our experts create a tailored Intune strategy that supports your business goals and streamlines device control.
Techwell configures automated device enrollment processes to simplify onboarding. We ensure devices are set up with the right policies, permissions, and security protocols from the moment they are activated.
Managing software across multiple devices can be complex. We configure Intune for automated application deployment, version updates, and access controls, ensuring your teams always have the right tools while keeping unauthorised apps off your network.
Security is at the core of our Microsoft Intune consulting approach. We implement advanced security configurations, including:
Our Microsoft Intune consulting services include proactive monitoring and long-term support. Techwell ensures your device policies remain updated, security threats are addressed, and your team receives ongoing assistance for continued success.
Intune ensures data remains secure on both company-owned and personal devices with encryption, remote wipe, and access controls.
With a centralised dashboard, IT teams can monitor, update, and manage all devices and applications from a single platform.
Intune supports secure access from anywhere, making it easier for remote and hybrid teams to stay productive without compromising security.
Whether you’re a small business or a large enterprise, Intune scales easily to manage hundreds or thousands of devices.
Microsoft Intune is ideal for businesses that:
If these priorities match your business goals, Techwell’s Microsoft Intune consulting can help you implement a customised solution.
Our commitment to security extends beyond vendor solutions. Techwell creates tailored security policies that align with your specific business needs and compliance requirements, safeguarding data and systems effectively. As part of our IT support plans, we offer quarterly consultations to review your IT health, evaluate the impact of our solutions, and make adjustments to keep your business operating at peak performance.
We design every Intune setup around your business’s specific needs, ensuring all policies and configurations are aligned with your goals.
Our focus on data protection ensures Intune is configured with advanced security controls, safeguarding your sensitive information.
Techwell provides continuous monitoring, performance reviews, and dedicated assistance to ensure long-term success with Intune.
Our certified professionals bring extensive experience with Microsoft tools, offering best-practice configurations and expert guidance at every stage.
Yes, Microsoft Intune can manage both company-owned devices and personal (BYOD) devices by separating business data from personal information to ensure security without compromising privacy.
Yes, Intune allows businesses to manage and secure devices remotely, including tasks like enforcing security policies, pushing software updates, and performing remote wipes if needed.
Yes, Intune can enforce security measures such as multi-factor authentication (MFA), data encryption, password policies, and app restrictions across all managed devices.
Yes, Microsoft Intune supports a range of devices, including Windows, macOS, iOS, and Android, making it suitable for diverse work environments.
Yes, Intune integrates seamlessly with Microsoft 365, Azure Active Directory, and Defender for Endpoint, providing a unified approach to device management and security.
We create tailored Power BI dashboards that focus on the key metrics and data points most relevant to your business. Whether you need sales performance tracking, financial reporting, or operational insights, our dashboards provide clear, actionable visuals.
Our team assists with integrating Power BI with multiple data sources, including cloud platforms, databases, and third-party applications. We ensure your data is centralised, clean, and ready for analysis.
Leverage the full power of Power BI’s advanced analytics tools. We help you set up automated reporting, predictive analytics models, and real-time data streaming for deeper insights.
With data security being critical, Techwell ensures your Power BI setup meets compliance standards. We implement role-based access controls, encryption, and data governance best practices to keep your business information protected.
Our dedicated Power BI support services include continuous monitoring, performance optimisation, and staff training to ensure your business consistently benefits from the platform’s capabilities.
Power BI is ideal for businesses that:
Our experienced team brings deep expertise in Microsoft tools, ensuring best-practice implementations and support.
We design Power BI environments that reflect your unique business structure, goals, and data needs.
Techwell doesn’t just implement Power BI — we stay with you, providing continuous support, staff training, and system enhancements.
Yes, Power BI can create tailored dashboards for various departments like sales, finance, and operations, providing insights specific to each team’s data needs.
Yes, Power BI allows secure sharing of reports with external stakeholders through direct links, role-based access, and export options like PDFs.
Yes, Power BI can connect to multiple data sources, including cloud platforms, on-premises databases, Excel files, and third-party apps, for centralised data analysis.
Yes, Power BI includes data encryption, role-based permissions, and integration with Microsoft security tools to help maintain data privacy and regulatory compliance.
Yes, Power BI offers extensive customisation, including calculated fields, custom visuals, and data filters to match unique business reporting needs.
Microsoft Teams goes beyond messaging — it serves as a central hub for teamwork, project collaboration, and secure communication within Microsoft 365. By incorporating Teams into your business, you create a unified platform where your workforce can:
With Techwell’s Microsoft Teams consultant expertise, we help you build a connected digital workspace that empowers collaboration while keeping your data secure and compliant.
Our Microsoft Teams consultancy services begin with a detailed assessment of your current collaboration tools and business structure. We evaluate how Teams can be integrated to improve communication and productivity.
Techwell customises your Teams environment to align with your organisation’s structure. We design channels, team hierarchies, and user permissions that mirror your departments and projects for clarity and efficiency.
We configure Microsoft Teams with advanced security measures, including access controls, data encryption, and multi-factor authentication to protect your business data while ensuring regulatory compliance.
A successful rollout requires confident users. Techwell offers interactive training sessions, user guides, and workshops to help your team embrace Microsoft Teams for collaboration and communication.
Our Microsoft Teams support continues beyond implementation. We offer performance monitoring, feature updates, and continuous technical assistance to keep your platform running smoothly.
Organise your business conversations with clearly defined channels for departments, projects, and teams. Keep discussions and files in one easy-to-access space.
Work together on Word, Excel, and PowerPoint documents with live editing capabilities directly within Teams.
Host secure video meetings, webinars, and virtual training sessions with built-in scheduling, recording, and screen-sharing tools.
Integrate Microsoft Planner and third-party apps to create task boards, track project progress, and manage deadlines—all within Teams.
Facilitate virtual consultations and securely share patient data.
Finance and Legal – Centralise document sharing while maintaining strict data compliance.
Manage communication across multiple locations with shared channels.
Enable virtual classrooms, student collaboration, and resource sharing.
Yes, Microsoft Teams offers channels, file sharing, task management tools, and real-time document collaboration, making it ideal for project collaboration across teams.
Yes, Teams includes high-quality video conferencing features such as screen sharing, meeting recording, breakout rooms, and live captions for virtual meetings.
Yes, Teams integrates seamlessly with apps like SharePoint, OneDrive, Planner, and Outlook, providing a central hub for communication and collaboration.
Yes, Teams is designed for remote and hybrid teams, offering secure messaging, virtual meetings, and document collaboration from any location.
Microsoft Teams provides enterprise-grade security, including end-to-end encryption, multi-factor authentication, and role-based access controls to protect business communications.
Imagine a workspace where documents, conversations, and projects live in perfect harmony. SharePoint simplifies collaboration by providing a secure, centralised hub for content storage, team communication, and workflow automation.
With Techwell’s expert SharePoint support, your business can create a structured environment where information flows effortlessly, enabling your teams to stay connected and productive.
A well-structured SharePoint environment is key to efficient collaboration. We design customised team sites, document libraries, and content structures tailored to your organisation’s workflows, ensuring the platform works for your teams, not the other way around.
Migrating from legacy systems? Techwell handles secure data migration to SharePoint, ensuring files, permissions, and structures remain intact. We also integrate SharePoint with Microsoft 365 and third-party platforms for a unified digital workspace.
Data security is critical. We implement permission controls, encryption protocols, and compliance settings to protect sensitive files. Our SharePoint support ensures your platform meets industry regulations and keeps data secure.
Boost productivity with SharePoint’s automation features. We help you create automated approval processes, task tracking systems, and notification alerts that eliminate manual work and speed up project completion.
Techwell offers continuous monitoring and proactive SharePoint support to ensure your platform stays up-to-date, secure, and operating at peak performance.
SharePoint provides a single source of truth where teams can access, edit, and share documents without version conflicts.
Enable real-time co-authoring, secure file sharing, and team conversations within a controlled workspace.
Control who can view, edit, and share content with role-based permissions and advanced security features.
Access files and collaborate from anywhere with SharePoint’s cloud-based platform, ideal for remote and hybrid teams.
Yes, SharePoint is widely used for secure document storage, version control, and collaboration, allowing teams to access, edit, and share files from a centralised platform.
Yes, SharePoint is cloud-based, enabling remote teams to access documents, collaborate on projects, and stay connected from any location.
Yes, SharePoint offers detailed access control features, allowing businesses to set user permissions and restrict access to sensitive documents based on roles.
Yes, SharePoint can be customised with workflows, web parts, and integrations with other Microsoft tools to meet unique business requirements.
SharePoint centralises team communication with shared workspaces, document co-authoring, and real-time updates, enhancing project collaboration and productivity.
Microsoft Power Platform combines four powerful tools designed to drive productivity and innovation:
With Techwell’s Power Platform support, businesses can unify these tools to create seamless digital experiences and optimise everyday workflows.
Techwell helps you integrate Power Platform across your entire business environment. Whether connecting it with Microsoft 365, Dynamics 365, or third-party applications, we ensure a cohesive digital ecosystem that enhances collaboration and productivity.
Our experts assist in building automated workflows using Power Automate to eliminate repetitive tasks. From approval processes to notifications and data synchronisation, we help you automate complex operations while improving efficiency.
Using Power Apps, Techwell helps you create tailored business applications that solve specific operational challenges. Whether it’s a data entry tool, a reporting dashboard, or a project management system, we design apps without the need for extensive coding.
Techwell enables your business to unlock deeper insights using Power BI. We design interactive dashboards and data models that allow you to monitor performance metrics, trends, and key insights in real time.
Techwell doesn’t just implement solutions—we empower your team to use them effectively. Our Power Platform support includes staff training, troubleshooting, and continuous optimisation to help you get the most from the platform.
Failing to maximise the potential of tools like Power BI and Power Automate can limit productivity and decision-making. With Techwell’s Power Platform support, your business benefits from:
We customise every solution to fit your business structure and workflows, ensuring Power Platform tools are fully aligned with your objectives.
Our certified professionals have extensive experience with Microsoft solutions, providing proactive support from initial setup to ongoing performance optimisation.
We configure your Power Platform environment with advanced security measures, ensuring your data remains protected and compliant.
Simplify inventory management and sales tracking with automated reporting dashboards.
Streamline patient data management while maintaining compliance with security standards.
Enhance data analytics for smarter financial forecasting and risk management.
Develop mobile apps to track job progress, manage schedules, and share project updates.
Yes, Power Platform offers tools like Power Automate, which enables businesses to automate repetitive tasks such as data entry, approvals, and notifications across multiple systems.
Yes, Power Platform is designed with a low-code/no-code approach, allowing non-technical users to create apps, automate tasks, and analyse data with minimal programming knowledge.
Power Platform includes Power BI for data visualisation, Power Automate for workflow automation, Power Apps for app development, and Power Virtual Agents for chatbot creation.
Yes, Power Platform can connect with hundreds of third-party apps and services, including SharePoint, Dynamics 365, and other cloud platforms through built-in connectors.
Power BI, a core component of Power Platform, allows users to create interactive dashboards, generate reports, and gain insights from complex data sets using advanced visualisation tools.
Microsoft Copilot is an advanced AI-powered tool designed to assist with everyday business tasks, from content creation to data analysis. It integrates seamlessly into Microsoft 365 apps such as Word, Excel, and Outlook, providing intelligent suggestions and automating repetitive tasks to improve efficiency across teams.
Copilot doesn’t just simplify tasks. It transforms how teams interact with data, offering intelligent insights and proactive recommendations that help businesses stay ahead of the curve.
Techwell ensures Copilot is integrated smoothly across your Microsoft 365 environment. We customise settings, permissions, and AI functions to align with your operational needs, providing a tailored AI experience for your business.
Adopting AI tools can feel overwhelming. Our experts provide hands-on training and ongoing support to help your team feel confident using Copilot. We guide your staff on how to leverage Copilot’s features for data analysis, document creation, and workflow automation.
AI tools require proper configuration to keep sensitive data safe. Techwell configures Copilot with security best practices, including data encryption and role-based access controls, ensuring your business meets industry compliance standards.
Techwell offers continuous support and performance reviews to ensure Copilot continues to deliver value. We help you track usage patterns, identify new areas for automation, and ensure Copilot evolves with your business needs.
Techwell customises every Copilot deployment to match your organisation’s goals, ensuring the AI solution integrates seamlessly with existing processes.
We prioritise user confidence, offering ongoing support and interactive training to help your staff fully leverage Copilot’s capabilities.
As a trusted Microsoft partner, Techwell brings years of experience in Microsoft technologies, ensuring your Copilot experience is optimised for performance, security, and long-term success.
Yes, Microsoft Copilot can automate tasks such as drafting emails, summarising documents, and generating reports, reducing manual work across Microsoft 365 applications.
Copilot enhances collaboration by summarising meeting notes, suggesting follow-up actions, and integrating with tools like Teams for real-time project updates.
Yes, Copilot is designed to be user-friendly, offering intuitive assistance for everyday tasks, making it accessible for all skill levels.
Yes, in Excel, Copilot can identify trends, suggest charts, and automate formula generation to simplify data analysis.
Microsoft Copilot is available as an add-on to Microsoft 365 subscriptions, with pricing and availability depending on the chosen plan.
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Techwell is a leading IT solutions provider on the Gold Coast, specializing in managed IT services, cybersecurity, cloud solutions, and strategic IT roadmaps to help businesses streamline technology and enhance security. With over 15 years of experience and a customer-first approach, Techwell delivers tailored, future-proof solutions that keep businesses connected, protected, and ahead of the competition.
