Run this checklist when you’re looking for your IT provider

As businesses scale and adapt to technological advancements, the decision to partner with a managed service provider (MSP) is an investment in your company’s future. An MSP serves as an extension of your internal team, providing key IT capabilities from cloud management to cybersecurity. As you evaluate potential MSPs, it’s critical to keep your business objectives and long-term vision in focus. This alignment is crucial because you’ll be entrusting the MSP with the technological backbone of your enterprise.

Here’s a detailed checklist to help guide your decision-making process:

1. Service-level agreements (SLAs)

SLAs are the backbone of any MSP partnership. They outline the scope, quality, and responsibilities of the services to be provided. Review the SLAs carefully to ensure they meet your specific business needs and that there are mechanisms in place for monitoring and reporting.

Questions to ask:  

• Are the services, performance metrics, and delivery timelines clearly outlined?
• Are there explicit provisions for service credits or penalties if agreed services are not delivered?
• Is there a periodic SLA review to adapt to your evolving business needs?

The Techwell Advantage: our SLAs go beyond simple documents; they are binding commitments that ensure transparency and accountability.

2. Technical expertise

Your MSP’s technical skillset is crucial. Ensure that the provider has substantial expertise in managing complex IT environments.

Questions to ask:

• Does the team possess industry-recognised certifications?
• Do they have a proven track record in your business domain?
• Are they adept at the specific technologies that your business relies on?

The Techwell Advantage: our certified professionals bring in-depth industry knowledge, ensuring that your technology is optimised for maximum performance.

3. Data security

Data security should never be an afterthought. Your IT provider should offer robust security measures to protect your valuable data.

Questions to ask:

• Do they comply with Australian industry standards, such as the Essential 8 maturity model?
• Do they use strong encryption protocols for data both at rest and in transit?
• Is there a robust action plan in case of data breaches or other security incidents?

The Techwell Advantage: with proactive 24/7 monitoring and multi-layered security solutions, your data is in safe hands.

4. Customer support

The quality of customer support can be a deal-breaker. Look for an MSP that offers multiple communication channels. Gauge response times and willingness to help during critical incidents.

Questions to ask:

• What are the average response and resolution times?
• Are multiple communication options like phone, email, and app?

The Techwell Advantage: our high level of customer support ensures that your business operations always run smoothly.

5. Scalability

As your business grows, your IT needs will evolve. Your MSP should be able to scale services in line with your growth trajectory. Assess resource allocation and expansion capabilities to avoid future hassles.

Questions to ask:

• Can the MSP efficiently scale your IT resources?
• Is the pricing model adaptable to your evolving needs?
• Does the MSP offer bespoke cloud solutions tailored for your business?

The Techwell Advantage: we offer scalability as a built-in feature of our services, ensuring a seamless transition as your business scales.

6. Cultural fit

Often overlooked, the cultural fit between your organisation and the MSP is essential. A mismatch can lead to communication gaps, misunderstandings, and, ultimately, ineffective service.

Questions to ask:

• Does the MSP share your company’s values and ethos?
• How adaptive is it to your internal workflows and processes?
• Is the MSP proactive in suggesting improvements?

The Techwell Advantage: our team is committed to aligning with your company culture, ensuring a harmonious and productive partnership.

Next steps

The selection of an IT provider is not just a contractual agreement; it’s a strategic partnership. By running this checklist, you can lay the foundation for a relationship that supports your business goals. Partnering with Techwell lets you tick all these boxes, empowering you to concentrate on your core business operations.

As a leading IT services and telecommunications provider in Queensland, we offer bespoke solutions tailored to address your specific business needs. With an impressive average client retention rate of over 15 years, we are the dependable partner you can trust to secure your digital future. From cybersecurity to cloud migration and Voice over Internet Protocol (VoIP) services, we provide end-to-end solutions that are customised to your business needs.

For a personalised consultation, or to download a comprehensive checklist, contact us here.