Outsourcing your mobility projects to a trusted partner (rather than doing them in-house)

Integrating and managing your enterprise mobility devices and networks within your organisation’s existing IT infrastructure is supposed to make things smoother for everyone involved. It may streamline organisational workflows, boost employee performance, or improve customer service. However, it often becomes a complex task that can strain your IT resources and result in service interruptions and decreased productivity.

Some of the most frustrating challenges that you are most likely to have experienced (or will experience) during your enterprise mobility management projects include:

• Lack of strategic guidance:
  Organisations struggle with the strategic guidance needed to navigate enterprise mobility management. Without a clear plan, businesses often fail to align their mobility initiatives with broader goals, which can lead to inefficiencies and missed opportunities.
• Insufficient in-house expertise:
  Organisations often lack the specialised in-house expertise required to manage enterprise mobility projects effectively. This gap can result in poorly executed mobility solutions, security vulnerabilities, and a failure to leverage mobile technologies fully.
• Resource constraints:
  Managing enterprise mobility internally can stretch an organisation’s resources, diverting attention and personnel from core business activities. Overburdened IT departments and delays in project implementation and updates are common outcomes.
• Integration with existing systems:
  Integrating mobile solutions with existing enterprise systems is crucial for seamless data flow and operational efficiency. However, this integration can be complex and time-consuming, often requiring specialised knowledge and experience to execute successfully.
• Data security, privacy, and compliance:
  The varied nature of devices and apps used in enterprise mobility creates data security, privacy, and compliance challenges. The risk of data breaches is exacerbated by remote work and bring your own device (BYOD) policies. Using mobile application management (MAM) and mobile device management (MDM) tools can help mitigate these risks with features like device locking, secure boot loaders, and data-at-rest encryption. It’s also advisable to implement a zero trust security model, where no users or devices are trusted by default, especially in sensitive industries.
• Complex app development:
  Developing functional enterprise mobile applications is a complex and time-consuming task that requires the expertise of advanced developers. The process includes coding, testing, and launching applications, often diverting your best IT talent from other critical tasks. This complexity can be mitigated by hiring companies specialising in app development, especially for platforms like Android and iOS, ensuring that apps are built with optimal security and system integration.
• Integration with enterprise systems:
  A critical aspect of enterprise mobility management is ensuring that mobile apps can seamlessly integrate with your organisation’s existing enterprise systems. It’s essential for all devices to exchange data in real time, and failure to do so can lead to information silos, where data stuck in one device isn’t shared properly with the server or other devices.
• User experience issues:
  Designing apps that are user-friendly, intuitive, and responsive is key to successful employee and client adoption. Poorly designed apps can lead to confusion and inefficiency, detracting from the potential benefits of enterprise mobility.

Advantages to outsourcing enterprise mobility projects

If you find yourself overwhelmed and questioning what you have gotten yourself into, it might be a signal to weigh your options: do you continue to manage your mobile fleet in-house or delegate this responsibility to a managed enterprise mobility services provider?

If you’re still on the fence, here are some benefits of having an expert partner handle your mobile operations:

1. Access specialised expertise
   Outsourcing offers access to specialised expertise in enterprise mobility solutions, crucial for developing and implementing an effective mobility strategy. This is an area where in-house teams often lack experience and bringing in external skills can make a significant difference.
2. Focus on core business functions
   Outsourcing enterprise mobility management lets your internal team concentrate on core business functions. This can enhance productivity and innovation within your core business areas significantly, freeing your team from the complexities of enterprise mobility management.
3. Cost-effectiveness and scalability
   Managed service providers (MSPs) offer cost-effective and scalable solutions. Their infrastructure and economies of scale let them provide mobility support services at a lower cost, and their solutions are designed to be scalable, aligning with your business’s growth and changing needs.
4. Ensure enhanced security and compliance
   Outsourcing ensures that your enterprise mobility services are secure and comply with industry standards. MSPs are well-equipped to handle the complexities of mobile security and compliance, offering a level of expertise and peace of mind that is challenging to achieve in-house.
5. Reliable and efficient service delivery
   Outsourcing guarantees reliable and efficient service delivery. MSPs have the processes and tools in place to manage enterprise mobility services effectively, ensuring consistent and high-quality service delivery. This includes comprehensive mobile device lifecycle management from procurement to decommissioning, providing robust support, and minimising downtime.

How Techwell can help

Techwell’s mobility support services offer enterprise organisations a comprehensive suite of solutions that keep your mobile fleet connected and efficient. Our services include:

• telco moves, adds, and changes
• service delivery management
• dedicated enterprise service team
• device staging and configuration
• device lifecycle management
• billing and asset management
• enterprise mobility management solutions
• onsite resources for large-scale deployments
• first-level support and vehicle tracking.

For organisations concerned about their mobile device lifecycle management, Techwell provides complete support from staging and configuring new devices to decommissioning and disposing old ones securely. This comprehensive approach manages all aspects of your mobile technology needs, helping you focus on your core business activities.

To learn more about how Techwell’s mobility support services can transform your enterprise organisation’s mobile capabilities, contact the team today.